vb899 Terms and Conditions

1 General Terms and Introduction

vb899 (referred to hereinafter as "the Platform" or "we") provides a reliable online betting and casino experience for players in Bangladesh. By accessing this website and using any of its services, you are considered to have fully accepted the following terms and conditions.

vb899 reserves the right to change, amend, or update these terms and conditions at any time. Changes will take effect as soon as they are published on the website. It is the user's responsibility to review this page regularly and stay informed of any updates.

These terms and conditions are written in English and apply to players in Bangladesh. The platform's primary goal is to provide a safe, fair, and entertaining experience.

2 Account Registration and Eligibility

2.1 Age Requirement

To open an account at vb899, you must be 21 years of age or older. Only those aged 21 or above are permitted to use this platform. At the time of registration, we may request an identity document or other paperwork to verify your age.

2.2 One Account Policy

Each individual, family, or household may operate only one account. Creating more than one account from the same person or the same IP address is strictly prohibited. Violating this policy may result in all accounts being closed and any deposited funds being forfeited.

2.3 Providing Accurate Information at Registration

At the time of registration, you must provide the following accurate information:

• Your full and correct name
• A valid email address
• An active mobile number
• Your correct date of birth
• A valid address in Bangladesh

Providing false or misleading information will result in immediate account closure and all deposited funds may be forfeited. vb899 may at any time request additional documents to verify your identity.

2.4 Account Verification (KYC)

Before your first withdrawal, or in the interest of security, vb899 reserves the right to verify your identity. A copy of your national identity card, passport, or another government-issued ID may be requested for this purpose. Withdrawals may be put on hold until verification is complete.

3 Account Security and Responsibility

3.1 Password Protection

You are solely responsible for keeping your account password and login details confidential. You will be held liable for any activity carried out using your account. Sharing your account details with anyone else is prohibited.

3.2 What to Do in Case of Unauthorized Access

If you suspect unauthorized access to your account, contact us immediately. vb899 will not be held responsible for any losses resulting from unauthorized access, but will provide every possible assistance in resolving the issue.

3.3 Account Transfer Prohibited

Your vb899 account is entirely personal and non-transferable. Selling, renting, lending, or transferring your account to a third party in any other way is strictly prohibited.

4 Deposit and Withdrawal Policy

4.1 Deposit Methods and Limits

vb899 currently accepts deposits via the following methods: bKash, Nagad, Rocket, and Upay. The minimum deposit amount across all methods is ৳200. Deposits are generally processed instantly.

4.2 Withdrawal Policy

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 15 minutes to 2 hours. However, withdrawals may be delayed if identity verification has not been completed.

4.3 Withdrawal Conditions

The following conditions must be met before a withdrawal can be made:

• The account must be fully verified
• The wagering requirement on any received bonus must be met
• Withdrawals must be made via the same method used for the deposit (where applicable)
• There must be no active investigation ongoing on the account

4.4 Transaction Currency

All transactions on vb899 are carried out in Bangladeshi Taka (BDT / ৳). The currency of your account must match the currency of your bank or mobile banking service at the time of deposit and withdrawal.

4.5 Suspicious Transactions

If vb899 identifies a suspicious or unusual transaction, it reserves the right to put that transaction on hold until verification is complete. If money laundering or fraud is suspected, the relevant authorities may be notified.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

New players will receive a 100% bonus on their first deposit, up to ৳10,000. To receive this bonus, you must make your first deposit after registration and apply for the bonus.

5.2 Wagering Requirement

A 20x wagering requirement applies to all bonuses. This means that to withdraw bonus funds, you must wager 20 times the bonus amount. For example, if you receive a ৳1,000 bonus, you must place a total of ৳20,000 in wagers.

5.3 Bonus Validity Period

Each bonus has a specific validity period. If the wagering requirement is not met before the bonus expires, the bonus will be cancelled. The specific terms related to each offer will be stated separately.

5.4 Bonus Abuse Prohibited

Abusing the bonus system — such as claiming bonuses through multiple accounts or strategically using bonuses solely for the purpose of withdrawal — is strictly prohibited. If such activity is detected, the bonus will be cancelled and the account may be closed.

5.5 VIP Cashback Program

Regular players may be eligible for vb899's VIP program. There are three tiers:

• Bronze: Up to 0.3% cashback per week
• Silver: Up to 0.7% cashback per week
• Gold: Up to 1.0% cashback per week

Tier upgrades are based on a player's activity and participation.

6 Betting and Gaming Rules

6.1 Game Rules

Each game has its own rules, which can be found in the game interface. You are advised to read the rules of each game carefully before playing. If a technical error affects the outcome of a game, that round will be considered void.

6.2 Betting Limits

Minimum and maximum betting limits are set for each game and betting market. These limits may change from time to time. vb899 reserves the right to adjust betting limits for specific accounts in certain cases.

6.3 Sports Betting

Betting is available on cricket (BPL, IPL, T20 World Cup), football, kabaddi, and various other sports. Once an event has started, it will not be possible to cancel a placed bet (except where special rules apply). If a match is abandoned, bets will generally be refunded.

6.4 Live Casino

Live casino games are broadcast in real time. If your connection is interrupted, the game result will be saved on the server, and that result will stand when you reconnect.

6.5 Technical Issues

If a technical error or system malfunction affects the outcome of a game, vb899 reserves the right to void that game and refund the wagered amount. In cases of unusually large wins resulting from a technical error, the funds may be withheld until an investigation is complete.

7 Prohibited Activities

The following activities are strictly prohibited on vb899, and if such activity is detected, the account will be closed immediately:

• Operating multiple accounts or using another person's account
• Abusing the bonus system for personal advantage
• Fraudulent activity or money laundering
• Using hacking, scripting, or automated software
• Illegally interfering with game software
• Creating an account by providing false information
• Harassing other players or staff
• Placing bets using funds obtained through illegal means

When prohibited activity is detected, vb899 reserves the right to forfeit all winnings and bonuses associated with the relevant account and to permanently close the account.

8 Account Suspension and Closure

8.1 vb899's Rights

vb899 reserves the right to temporarily suspend or permanently close any account, for any reason and without prior notice. This action will be taken in particular in cases of prohibited activity, security concerns, or violations of the terms and conditions.

8.2 Account Closure at the Player's Request

If you wish to close your account, please contact our support team. Once all pending transactions have been completed following your request, the account will be closed. A special process is followed for account closures requested for self-exclusion or responsible gaming reasons.

8.3 Balance Refund

If an account is closed for ordinary reasons, the remaining balance will be refunded (excluding bonus funds). However, if an account is closed due to a breach of the terms and conditions, vb899 reserves the right to withhold the balance.

9 Responsible Gaming

vb899 places the highest importance on the wellbeing and mental health of its players. Gaming should be a form of entertainment — not a source of income. We are firmly committed to responsible gaming.

9.1 Self-Control Tools

Players may use the following tools:

• Setting deposit limits (daily, weekly, or monthly)
• Setting betting limits
• Session time limits
• Self-exclusion for a set period
• Permanent account closure

9.2 Support

If you feel that gaming is having a negative impact on your life, please seek help through our 24/7 live chat. For more information, please read our Responsible Gaming page.

10 Privacy & Data Protection

vb899 takes the protection of your personal information very seriously. We use SSL encryption to keep all data secure. Your information will not be sold to any third party.

We only collect information that is necessary to provide our services. The information collected is used for account management, transaction processing, ensuring security, and meeting legal obligations.

To learn more about our privacy practices, please read the Privacy Policy page.

11 Dispute Resolution

11.1 How to Submit a Complaint

If you have any dispute or complaint, please contact our support team first. Complaints can be submitted via our 24/7 live chat or email. The support team will try to resolve the issue as quickly as possible.

11.2 Finality of Decisions

In dispute resolution, the decision of vb899's management will be considered final. However, we are committed to resolving disputes through a fair and transparent process at all times.

11.3 Game Logs

In the event of any dispute, the game logs and transaction history stored on the server will be considered as conclusive evidence. If you notice any discrepancy, please inform us as soon as possible.

12 Limitation of Liability & Indemnification

12.1 Limitation of Liability

vb899 will not be held responsible in the following cases:

• Loss caused by internet connection disruption
• Delays due to faults in third-party services
• Unexpected technical failures (force majeure)
• Loss caused by the user's own negligence
• Loss caused by unauthorized access by a third party

12.2 Indemnification

If you cause any damage to vb899 through a breach of these terms and conditions or through unauthorized activities, you will be obligated to compensate for that damage.

12.3 Changes to Service

vb899 reserves the right to modify, suspend, or discontinue any part of the service at any time. vb899 will not be liable for compensation for such changes, however, any deposited funds will be ensured to be returned.