vb899 Privacy Policy — Your data is our responsibility

vb899 is an online casino and betting platform operated for users in Bangladesh. We give the highest importance to our users' privacy and handle all information responsibly. This privacy policy applies to the following:

• The vb899.cam website and all its subpages and sections
• Use of the platform from a mobile browser or any device
• Information provided through live chat, email, or any other communication channel
• All activities related to account registration, transactions, and gameplay
• Deposit and withdrawal processes through bKash, Nagad, Rocket, and Upay

Various types of information need to be collected to provide services on the vb899 platform. This information is used only for specific purposes and is never shared with third parties unnecessarily under any circumstances.

2.1 Personal Identity Information

• Full name (both Bengali and English are accepted)
• Date of birth (for age verification — minimum 21 years)
• National ID card or passport number (where applicable)
• Email address and mobile number
• Current residential address

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account number
• Deposit and withdrawal amounts and dates
• Transaction history and reference numbers
• Information related to bonus claims and wagering

2.3 Technical Information

• IP address and device information (operating system, browser)
• Cookies and session identifiers
• Site access times and browsing activity
• Gameplay data — bet amounts, win/loss history

vb899 collects user information in several ways. Each method is transparent, lawful, and essential for improving our services.

vb899 uses the information it collects only for the specific purposes listed below. Information is not used beyond these purposes, and information is not used for marketing purposes without user consent.

• Account Management: To create, verify, and keep your account secure.
• Transaction Processing: To complete deposit and withdrawal processes safely and accurately.
• Customer Support: To resolve your issues and provide assistance via live chat or email.
• Fraud Prevention: To prevent unauthorized access, money laundering, and other illegal activities.
• Service Improvement: To enhance the platform experience and plan new features.
• Legal Obligations: To maintain records necessary to comply with applicable laws and regulations.
• Responsible Gaming: To identify potential excessive gambling and provide the necessary support.
• Bonuses and Promotions: To correctly deliver offers and bonuses applicable to you.

vb899 does not sell, rent, or share user information with third parties in an unauthorized manner. Information may be shared only in the following limited circumstances:

5.1 Authorized Third-Party Service Providers

Payment gateways such as bKash, Nagad, Rocket, and Upay for transaction processing, and technology service providers for platform operations, may receive limited necessary information. These service providers are bound by strict confidentiality agreements.

5.2 Legal Requirements

In the case of a court order, direction from a regulatory authority, or a lawful request from a law enforcement agency, vb899 may disclose necessary information in compliance with legal obligations.

5.3 Fraud and Forgery Prevention

In cases of suspected money laundering, fraud, or other illegal activities, limited information may be shared with relevant authorities and financial institutions.

vb899 does not retain any information longer than necessary. The retention period depends on the purpose and legal requirements.

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: After an account is closed, certain information may be retained for a defined period for legal obligations and fraud prevention.
• Transaction Records: Records of financial transactions are retained in accordance with legal requirements.
• Automatic Deletion: After the defined retention period ends, information is automatically deleted from the system.
• Backup Data: Deletion of information from backup systems may take somewhat longer, but it will be completed within the retention period.

vb899 uses industry-standard security technologies and processes to keep user information secure. Our security infrastructure is continuously updated and monitored.

The vb899 website uses cookies and similar technologies to improve the user experience. Cookies are small text files stored on your device that help remember your preferences and session information.

8.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for the basic functionality of the platform. Disabling these will make it impossible to use the service.
• Functionality Cookies: Used to remember your language preferences, display settings, and other personalizations.
• Analytics Cookies: Used to identify site traffic, usage patterns, and technical issues.
• Security Cookies: Help prevent fraud and unauthorized access.

8.2 Cookie Control

Cookies can be disabled or deleted from your browser settings. However, please note that disabling essential cookies may affect platform functionality and you may not be able to log in.

As a user of our platform, you have several important rights over your own information. vb899 respects these rights and provides full assistance in exercising them.

vb899 strictly provides services only to individuals aged 21 or older. We pay special attention to protecting the privacy of minors.

• Age verification is mandatory during the registration process — the minimum age is 21.
• In cases of suspicion, age is verified through an identity card or other documents.
• Information from minors is not knowingly collected.
• If we are notified that information belonging to a minor has been collected, that account will be immediately closed and the information will be deleted.
• We will assist with any matter related to a child's information upon request from a parent or guardian.

vb899 reserves the right to update this privacy policy from time to time. Changes may be due to legal updates, changes in services, or technological improvements.

• For significant changes to the policy, a notice will be posted on the website.
• The date of any change will always be displayed at the top of the page as "Last Updated".
• If you continue to use the service after a change, you will be considered to have accepted the updated policy.
• For significant changes, a notification may be sent to your registered email address.
• Previous versions may be provided upon request.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the channels below. Our support team is always ready to assist in Bengali.